Terms of Service

Last updated: June 10, 2026

These Terms of Service (“Terms”) govern your access to and use of Kynthar's procurement intelligence platform (“Service”). By accessing or using the Service, you agree to be bound by these Terms.

Important: Please read these Terms carefully. By creating an account or using the Service, you agree to these Terms. If you do not agree, you may not use the Service.

1. Definitions

“Kynthar,” “we,” “us,” or “our” refers to the Service provider
“Customer,” “you,” or “your” refers to the individual or entity using the Service
“Service”refers to Kynthar's AI-powered procurement intelligence platform, including all features, APIs, and integrations
“Customer Data” refers to documents and information you upload or provide to the Service
“Subscription” refers to your paid access to the Service under a selected plan

2. Acceptance of Terms

By creating an account, you represent and warrant that:

You are at least 18 years old or the age of majority in your jurisdiction
You have the legal authority to enter into this agreement on behalf of your organization (if applicable)
You will comply with all applicable laws and regulations
All information you provide is accurate and current

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information, including:

Valid email address
Secure password
Company name (for business accounts)
Billing information (for paid plans)

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use or security breach
Using strong passwords and enabling two-factor authentication (when available)

3.3 Account Sharing

You may not share your account credentials with unauthorized users. All plans support multiple authorized users under a single subscription.

4. Subscription Plans and Billing

4.1 Pricing and Plans

We offer three subscription tiers. Where a plan carries an action-based fair-use allowance, each meaningful action (anomaly flag, entity link, compliance check, or classified high-value communication) counts as one unit, across all sources: direct uploads, email ingestion, and API submissions.

Pilot: $0 for 30 days, no credit card required. Capped at a realistic single-team document volume. At the end of the Pilot, either you continue on a paid plan or your data is purged.
Team: $1,250/month (or $12,500/year, equivalent to two months free) with a 2,500 actions/mo fair use allowance and no overage charges. Includes contract intelligence, logistics, requisitions, workflow automation, analytics, and vendor enrichment. Unlimited users. Cancel anytime.
Platform: Annual contract sized to your document volume, vendor count, and contract complexity. Includes everything in Team plus custom reports, a dedicated support channel, and a dedicated security review and DPA.

Current pricing is available at kynthar.com/pricing, which is the authoritative pricing page if this summary and that page ever disagree. We reserve the right to change pricing with 30 days' notice to existing customers.

4.2 Billing

Payment Method: All paid plans require a valid credit card or other approved payment method
Billing Cycle: Subscriptions are billed monthly or annually in advance, depending on your selected billing period
Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date
Failed Payments: If payment fails, we will attempt to collect payment for up to 7 days. After that, your account may be suspended
Overages:No plan carries per-action overage charges. The Team plan's 2,500 actions/mo fair use allowance is applied on a fair-use basis and processing continues without interruption; sustained usage beyond it may prompt a Platform sizing conversation. Platform allowances are sized in the contract. The Pilot is volume-capped; processing pauses at the cap until you move to a paid plan.
Action Counting: Each meaningful action counts as one unit toward your monthly limit. Plain email forwards, duplicates, and spam do not count.

4.3 Refunds and Cancellations

Cancellation: You may cancel your subscription at any time from your account settings
Effect of Cancellation: Access continues until the end of your billing period; no partial refunds
Refund Policy: We offer a 30-day money-back guarantee for first-time subscribers. After 30 days, subscriptions are non-refundable
Account Deletion: To delete your account and data, email support@kynthar.com

4.7 Payment Processing

All payments are processed by Stripe, Inc. By providing payment information, you authorize Stripe to charge your payment method. Your payment data is handled per Stripe's privacy policy (stripe.com/privacy) and PCI-DSS compliance standards. Kynthar does not store complete credit card numbers.

5. Service Description and Availability

5.1 What We Provide

Kynthar provides an AI-powered procurement intelligence platform that:

Reads procurement documents and emails (purchase orders, invoices, contracts, shipping documents, and related correspondence) and connects them to the orders, vendors, and contracts they reference
Surfaces discrepancies, anomalies, and compliance issues for your review before money moves
Integrates with your procurement and ERP systems via API
Provides APIs for custom integrations

5.2 Service Level

Availability: We operate the Service on a highly available, monitored infrastructure and work to minimize downtime. We do not currently offer a contractual uptime SLA; Platform customers can request availability commitments.
Maintenance: Scheduled maintenance will be announced at least 48 hours in advance
Support: Email support for all plans
Response Times: We aim to respond within 1-2 business days

5.3 Service Limitations

The Service is provided “as is” and “as available.” We do not guarantee:

100% accuracy in data extraction (typical accuracy is 95%+)
Uninterrupted or error-free operation
Compatibility with all document formats or languages
Specific response times

5.4 AI Processing Accuracy

The Service uses AI/LLM technology for document extraction. While we target 95%+ accuracy on well-formatted documents:

(a) We do not guarantee 100% accuracy;
(b) AI extraction may produce errors, omissions, or misinterpretations;
(c) Document quality affects accuracy;
(d) You are responsible for verifying all extracted data before use in payments, financial statements, or business decisions.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service only for lawful business purposes, including:

Analyzing purchase orders, invoices, contracts, and supplier communications
Reviewing spend, delivery, and compliance before payment
Surfacing overcharges, delivery risk, and compliance gaps across your procurement
Integrating with your existing business systems

6.2 Prohibited Use

You may NOT use the Service to:

Illegal Activities: Process documents related to illegal activities, fraud, or money laundering
Abuse: Send excessive requests, attempt to overload systems, or reverse-engineer the Service
Unauthorized Access:Attempt to access other customers' data or bypass security measures
Scraping: Use automated tools to scrape or harvest data from the Service
Reselling: Resell or sublicense the Service without written permission
Competing Service: Use the Service to build a competing product
Sensitive Content: Upload documents containing child exploitation material, weapons designs, or other prohibited content

6.3 Rate Limits and Quotas

We enforce the following limits to ensure fair use:

API Rate Limits: 100 requests per minute (can be increased on Platform contracts)
Document Size: Maximum 25MB per document
Concurrent Processing: Up to 10 documents processed simultaneously (Pilot/Team)

7. Data Ownership and Privacy

7.1 Your Data

You retain all ownership rights to Customer Data. We claim no intellectual property rights over your documents or data.

7.2 Our Use of Data

We use Customer Data only to:

Provide the Service (document processing, extraction, storage)
Troubleshoot issues and provide support
Comply with legal obligations

7.3 Model Training

We do not use Customer Data to train AI models. Our AI providers process Customer Data solely to provide the Service, under enterprise API terms that prohibit using it to train their models.

7.4 Data Deletion

When you delete a document or account:

Documents are soft-deleted immediately and permanently deleted within 30 days
Database backup copies expire within a 7-day point-in-time-restore window; stored document versions expire within 90 days
Anonymized, aggregated analytics may be retained

See our Privacy Policy for complete details on data handling.

8. Intellectual Property

8.1 Our IP

Kynthar owns all rights to:

The Service, including software, algorithms, and AI models
Our trademarks, logos, and branding
Documentation, APIs, and SDKs
Any improvements or derivatives we create

8.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription period, subject to these Terms.

8.3 Feedback

If you provide feedback, suggestions, or ideas, we may use them without obligation or compensation to you.

9. Confidentiality

Both parties agree to keep confidential information disclosed during the provision or use of the Service confidential, including:

Customer Data and business information
Pricing and terms (for custom Platform agreements)
Technical implementation details
Security vulnerabilities or incidents

Confidentiality obligations survive termination of these Terms.

10. Warranties and Disclaimers

10.1 Limited Warranty

We warrant that the Service will perform materially in accordance with our documentation. If it does not, we will use commercially reasonable efforts to correct the issue.

10.2 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
That the Service will be uninterrupted, error-free, or 100% accurate
That defects will be corrected
That the Service is free from viruses or harmful components

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION
WE ARE NOT LIABLE FOR THIRD-PARTY ACTIONS, INCLUDING UNAUTHORIZED ACCESS OR DATA BREACHES NOT CAUSED BY OUR NEGLIGENCE

11.4 AI Extraction Exclusions

Without limiting the foregoing, Kynthar shall have no liability for:

(a) payments made based on incorrectly extracted amounts;
(b) duplicate payments resulting from extraction errors;
(c) missed discounts due to incorrect date extraction;
(d) vendor relationship issues due to erroneous data;
(e) financial reporting or tax filing errors based on extracted data;
(f) any business decisions made based on AI-generated output.

You are solely responsible for verifying all extracted data.

12. Indemnification

You agree to indemnify and hold Kynthar harmless from claims, damages, and expenses (including legal fees) arising from:

Your use of the Service in violation of these Terms
Your Customer Data (including claims of infringement or violation of law)
Your violation of applicable laws or third-party rights

13. Term and Termination

13.1 Term

These Terms begin when you create an account and continue until terminated by either party.

13.2 Termination by You

You may terminate at any time by canceling your subscription or deleting your account. Access continues until the end of your billing period.

13.3 Termination by Us

We may suspend or terminate your account immediately if:

You violate these Terms or our Acceptable Use Policy
Your payment fails and is not resolved within 7 days
We are required to do so by law
You engage in fraudulent or abusive behavior

13.4 Effect of Termination

Upon termination:

Your access to the Service is immediately revoked
You may export your data within 30 days (after that, data is deleted)
Outstanding fees remain due
Sections 7, 8, 9, 10, 11, 12, and 15 survive termination

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

Posting the updated Terms on this page with a new “Last updated” date
Sending an email to your registered email address at least 30 days before the changes take effect

Your continued use after changes take effect constitutes acceptance. If you do not agree, you may cancel your subscription.

15. General Provisions

15.1 Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes will be resolved through:

Informal Resolution: Good-faith negotiation for 30 days
Binding Arbitration: If negotiation fails, binding arbitration under AAA Commercial Arbitration Rules
No Class Actions: You waive the right to participate in class actions or class arbitrations

15.3 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond their reasonable control (natural disasters, wars, pandemics, internet outages, etc.).

15.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kynthar regarding the Service.

15.5 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

15.6 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to any affiliate or successor.

15.7 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

16. Contact Information

Questions about these Terms?

Email: legal@kynthar.com
Support: support@kynthar.com

We will respond to your inquiry within 5 business days.

17. Acknowledgment

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.